FAQs

Fit 'n' Fun's Ferris Cat Wheel is recommended for indoor use only, but can be placed in an enclosed/sheltered catio away from the elements. Note: if you do wish to place your wheel outdoors, your 1-year warranty will be made void.

Your order will contain instructions on how to assemble Fit 'n' Fun's Ferris Cat Wheel, along with all the parts and tools necessary for assembly.

Wheel assembly is straightforward but does take time to assemble properly. For tips, please see ZiggyDoo Cat Wheel Boutique’s assembly videos here.

Fit 'n' Fun's Ferris Cat Wheel is 56 inches tall and 12.5 inches deep, with an inside diameter of 48 inches and outer diameter of 51 inches. The larger size of the wheel means that it gives your cat plenty of space to move and can even accommodate more than one cat!

Fit 'n' Fun's Ferris Cat Wheel is constructed with durable materials and a strong foundation. With proper assembly, placement, and maintenance, our wheel will never tip or derail.

A majority of cats take naturally to the wheel over the first week or so; however, inactive or timid cats may be hesitant out of fear or lack of interest. This can be easily remedied with the help of positive reinforcement. See our Tips 'n' Tricks page for pointers on how to create a fun wheel training routine for your pet!

As mentioned, most cats take naturally to Fit 'n' Fun's Ferris Cat Wheel without any help. Training will therefore depend on the nature of your cat, how they respond to the wheel, and the positive reinforcement strategies you use (treats, toys, catnip spray, a laser pointer, verbal praise, etc). For more info, see our Tips 'n' Tricks page.

Cats are natural roamers and hunters, so keeping them active and healthy is vital for their physical and mental wellbeing. Fit 'n' Fun's Ferris Cat Wheel is a perfect outlet for indoor cats, whether they're on the more energetic or idle side. The wheel can also curb any destructive behaviour caused by inactivity, anxiety, and boredom from being indoors.

Yes! Fit 'n' Fun's Ferris Cat Wheel can be used by dogs or other animals up to 11.33kg. Note: we recommend consulting with your vet prior to see if the wheel is appropriate for your non-feline animal(s).

Absolutely! Fit 'n' Fun's Ferris Cat Wheel has a wider track and diameter, which can fit up to three cats/animals (depending on their overall size/weight/compatibility).

Yes! Fit 'n' Fun's Ferris Cat Wheel can hold up to 11.33kg.

Fit 'n' Fun's Ferris Cat Wheel runs smoothly on six skate wheels, which does produce a low-level range of sound. However, this noise is relatively quiet compared to other brands of cat wheels.

The Fit ‘n’ Fun Cat Wheel has four EVA foam pad tile colours to choose from: black, pink, blue, and green (yellow is currently unavailable).

Of course! We offer a custom colour combo option where you can pick two (2) alternating colour tiles (e.g. black/pink, green/blue, pink/green) for an added fee. Please contact us at info@fitnfuncatwheel.com and we’ll see if we have your preferred colours in stock.

Start by peeling and placing one of the EVA foam pad tiles onto the wheel (you can use the seam lines on the inside of the wheel as a guide). Then, carefully peel and place the next tile ensuring that it’s flush with the previous tile and repeat. Note: the last tile will need to be trimmed down to fit, so use a tape measure or ruler to determine the dimensions then carefully trim, peel, and apply. (For more help on how to apply the tiles, check out ZiggyDoo Cat Wheel Boutique’s video here.)

Absolutely! Make sure to properly remove the old tiles and clean the inside track of the wheel thoroughly before replacing with fresh tiles. Note: these tiles should only be replaced when absolutely necessary (surface scuffs, bite or claw marks on the tile are okay and do not warrant replacing).

We recommend cleaning your tiles with slightly soapy water and a sponge or cloth. If you have been using food to encourage your pet(s) to use the wheel, you may find that you have to clean your tiles more often. Note: it is recommended that you let your tiles dry completely before letting your cats back on the wheel.

You should only replace your tiles when absolutely necessary, or in the event that you wish to update the colours for your wheel. Surface damage (such as claw/bite marks) are okay, and do not warrant replacing.

As the EVA foam tiles are made to adhere to the wheel, they are unfortunately difficult (and messy) to remove. Here are 4 methods for removing old foam tiles & residue:

1. Hair dryer: Wearing protective gloves, use the hot setting of a hair dryer to heat up a small section of tile at a time, then scrape off with a spatula or scraper. 

2. Adhesive & glue remover: After scraping off old tiles, apply adhesive and glue remover directly or via cloth to help remove tile remnants. Follow with a spatula, scraper, or scratch-free tough sponge to remove residual adhesive. Ensure all of the glue remover is washed off the wheel panels and that the wheel is completely dry prior to sticking on fresh EVA foam tiles.

3. Soapy boiled water: Wearing protective gloves, submerge the wheel in a bathtub filled with boiled, soapy water. The tiles should slide off as the glue will have softened up. Rotate the wheel to a new section and repeat. If the wheel is too large for your bathtub, disassemble the white panels into quarters or thirds. If you do not have a bathtub, disassemble each panel and soak in a laundry or kitchen sink. Ensure the panels are completely dry and free from residue prior to reassembly and tile placement.

4. Pressure washer: Place the wheel outside on a flat, level surface. Cover wheelbase with plastic, place the wheel back on, and follow the instructions of your chosen pressure washer. Note: this option will make a mess, so be prepared for bits of foam debris to fly everywhere!

When your order is shipped, you will receive tracking information updating you on where your order is and when it should arrive. If you have any questions or concerns about your order, please contact us at info@fitnfuncatwheel.com.

We process and ship orders within 24-48 hours of purchase. Shipping times may vary during peak times, holidays, and unforeseen delays due to COVID.

Our couriers deliver on weekdays, Monday to Friday, from 9:00am to 5:00pm. These delivery times may be delayed due to COVID or peak seasons/holidays (Easter, Christmas, New Years, long weekends, etc). Our estimated delivery times are below:

• National City Metro areas (NSW, VIC, QLD, & ACT): 2-4 business days.
• SA, WA, NT, TAS, and Regional Areas: 5-8 business days.
• New Zealand: 1-3 weeks.

Please note: if you have marked your order with "Authority to leave" make sure you provide clear instructions on where the package should be left if you are not home.

We now ship Fit 'n' Fun's Ferris Cat Wheel to New Zealand. We do not ship to any other countries outside Australia.

No. Unfortunately, due to the weight and size of our cat wheel orders, Fit 'n' Fun Cat Wheel only uses courier services for shipping and can, therefore, only deliver to full street addresses. For this reason, we cannot deliver to Post Office address, PO Boxes, Parcel Collect, Locked Bags, or Parcel Lockers.

If the courier is unable to complete signature delivery for your order, they will attempt again the next day, or leave a card prompting you to call and arrange a time for it to be delivered.

If you have a change of mind on your cat wheel tile colour, please contact us as soon as possible at info@fitnfuncatwheel.com. We will do our very best to accommodate you if your order has not yet been dispatched.

If your order has not been dispatched, we are happy to refund your purchase. In the event that your order has been shipped but not opened, you will be responsible for return shipping charges as well as a $30 cancellation fee.

Please note: if you have opened, assembled, or used items from your order, we cannot offer refunds for change of mind.

Please see our Returns & Refunds page.

If your order arrives damaged, please sign to accept but write a note for the courier stating that the goods arrived damaged. If you sign for the goods in 'Good Condition' you will not be able to process a claim with our courier. We ask that you please take photos of the damage and email us at info@fitnfuncatwheel.com within the first 7 days of receiving your order so that we can assess the damage and contact our courier about a claim for your order.

Please contact us as soon as possible if you wish to cancel your order. Although we cannot guarantee this, we may be able to assist you if your order is yet to be processed.

We are currently unable to sell our other products to New Zealand customers at this time. However, we are looking into selling replacement EVA foam tiles to NZ in the future, so stay tuned!

New Zealand customers will only pay for Customs duty if the total of the wheel order exceeds $1,000 NZD. To see if your order qualifies—and get a clear estimate of your total based on the current exchange rate—please visit What's My Duty estimator.

As delivery to New Zealand requires multiple couriers, you will receive several tracking numbers. This tracking information will often show drop off points, in which your order has been left in a safe location for another courier to collect it. Should you have any concerns about your order, please contact us at info@fitnfuncatwheel.com.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and direct bank deposit. For flexible payment options, we accept Afterpay, Zip, and Lay-Buy.

Lay-Buy is an interest-free payment method powered PayPal, which reserves your item(s) by paying a deposit, then automatically withdraws monthly instalments from your account until your order is paid in full. Minimum down-payment is 20%, with a maximum payoff period of 5 months interest free. Want your order to be paid sooner? Simply contact info@fitnfunatwheel.com to settle your Lay-Buy order early. Please note: there is an initial 3% charge to use LayBuy's services. For more information, visit lay-buys.com.

Zip Pay is an interest free buy now pay later product offering a credit limit of up to $1,000. For more information, visit About Zip.

Afterpay allows you to buy now and pay over time, interest-free. With Afterpay, your purchase will be split into 4 payments spread over 6 weeks. For more information, visit afterpay.com.